When facing challenges such as shrinking budgets, increasing workloads, and changing regulations, it is more important than ever to leverage IT in the most efficient way to deliver quality services for users. The Alpha Omega approach to IT Service Management is to deliver IT services that advance the core functions of the business and meet the changing demands of our clients. Our team is comprised of highly-skilled IT professionals who bring an array of IT technology and business process experience to our client engagements. As an ISO/IEC 20000 registered company, Alpha Omega has first-hand experience implementing ITIL best practices to achieve high-impact business results. For each client engagement, Alpha Omega establishes Key Performance Indicators (KPI) to confirm that our solutions produce the desired business outcomes. We provide the following IT Service Management services:

  • IT Service Management scope planning
  • IT Service Management services and Service Catalog development
  • Establishment, documentation, and monitoring of Service Level Agreements (SLAs)
  • Establishment and documentation of processes for designing and transitioning new or changed services
  • Definition, documentation, and monitoring of service delivery processes: service level management, service reporting, continuity and availability, ITSM budgeting, capacity management, and information security
  • Definition, documentation, and monitoring of relationship processes: business relationship and supplier management
  • Definition, documentation, and monitoring of resolution processes: service requests, incident management, and problem management
  • Definition, documentation, and monitoring of control processes: configuration management, change management, and release and deployment management

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When facing challenges such as shrinking budgets, increasing workloads, and changing regulations, it is more important than ever to leverage IT in the most efficient way to deliver quality services for users.

Relationship processes